St. Louis, August 7, 2025 – Capability, the AI-powered assist automation platform for contact facilities, has introduced greater than $92 million in investments. Moreover, the corporate announed acquisitions of Name Standards and Verbio Applied sciences, increasing Capability’s capabilities in voice AI, high quality assurance (QA) automation and speech analytics.
The brand new investments in Capability embrace $50 million from Chicago Atlantic, a non-public markets funding agency, and a Sequence D spherical shut at $42.6 million. The corporate beforehand introduced an preliminary $26 million fundraise in its Sequence D spherical, which was oversubscribed. Capability will use the Sequence D proceeds to proceed progress and product innovation as a part of a compound startup technique.
“Help is extra essential than ever for manufacturers throughout industries, however level options can’t successfully clear up complicated points,” mentioned David Karandish, CEO, Capability. “New funding is enabling us to deliver collectively one of the best applied sciences in our business to construct an entire, AI-powered assist automation platform that helps Contact Facilities function throughout channels utilizing shared data.”
Greater than 20,000 companies depend on Capability’s AI assist automation platform to develop income, reduce prices and enhance buyer satisfaction throughout channels. Capability has deep expertise in data administration and Contact Middle automation. The acquisitions of Name Standards and Verbio Applied sciences sign a big dedication to delivering the absolutely built-in tech stack large-scale organizations want to offer superior assist.
“Corporations are beneath stress to enhance buyer experiences whereas chopping prices. With Name Standards and Verbio Applied sciences, we’re strengthening our platform to ship sooner, extra personalised and absolutely automated assist,” mentioned Karandish.
Name Standards affords QA automation instruments that analyze Contact Middle interactions utilizing speech analytics and generative AI, serving to companies establish teaching alternatives, enhance compliance and elevate agent efficiency.
“Conventional QA is sluggish and subjective,” mentioned Ryan Stomel, CEO of Name Standards. “Along with Capability, we’re automating QA to drive significant enhancements in each buyer interplay.”
“Name Standards has constructed robust speech analytics and generative AI applied sciences that assist name facilities create a transparent path to enhancing agent efficiency. When Name Standards’s instruments are absolutely built-in into our platform, Capability prospects can have entry to enhanced agent assist capabilities that can scale back prices, improve compliance and importantly – enhance buyer satisfaction,” mentioned Karandish.
Verbio Applied sciences, headquartered in Barcelona, Spain, helps enterprises rework buyer engagement with Clever Voice Digital Brokers. Designed to ship pure, personalised conversations, these Digital Brokers handle buyer interactions, resolve points and scale back the necessity for stay agent intervention – enhancing each buyer satisfaction and operational effectivity.
“Voice stays essentially the most essential channel for buyer expertise and loyalty,” mentioned Alejandro Terradas, co-CEO of Verbio Applied sciences. “Integrating our voice capabilities with Capability’s platform unlocks next-level buyer engagement.”
Terradas will be a part of Capability following the acquisition.
“Verbio Applied sciences has not solely constructed a voice answer with unparalleled conversational capabilities, it’s created to scale for enterprise. Collectively, the Capability platform will probably be optimized with better voice AI expertise that personalizes and automates,” mentioned Karandish.
Capability has marked vital progress in 2025 and is now worthwhile with $60 million of annual recurring income.
Capability has raised greater than $155 million in each fairness and debt throughout a number of funding rounds and different investments. Along with funding from Chicago Atlantic, the Sequence D spherical of funding included investments from TVC Capital and Toloka.vc., amongst others.
Name Standards and Verbio Applied sciences are Capability’s tenth and eleventh acquisitions in recent times. Expertise from each corporations will be a part of the Capability staff with almost 250 staff members mixed world wide.
The phrases of the Name Standards and Verbio Applied sciences transactions are confidential.
Capability is led by David Karandish, who co-founded the corporate and has served because the CEO since inception.
